Thoughts 09 Sep 2006 06:43 pm
Just a rant
The boss’s daughter is at the store, working with our programmer, trying to get the collections data straightened out. In the course of this, she called each of our other stores ,and told them not to put certain loans into collections, until further notice.
Today, she got a call from one of the people she had spoken to, this person wanted her to help transfer one of the loans, that she had specifically mentioned into collections.
Excuse me, which part of no, don’t you understand?
This is the way it’s gone since we changed the software, it was bad before, but, with people getting familiar with the new software, the number of mistakes has increased exponentially.
Yesterday, our programmer turned off his phone and actually took a day off, so I got to answer the dumb questions. There weren’t many, but they sure were dumb. Like, I put the loan under the wrong store number what do I do now, …oh, I don’t know, how about, rescind it and do it under the right store number?
Fortunately, most of the questions were saved for today.
A couple of our loan officers are stressing, big time.
One because, she’s worked 12 days straight, including her days off, and the other is stressing, because she hates confrontation, and some of our customers are unhappy, because of some, unavoidable changes.
I’ve got a bet with someone, as to which one of them will snap first. The sad part is, I like them both.
But yes, I’m perfectly willing to make a profit from the situation.
The good part of this whole mess is, that the boss’s daughter has seen, first hand, what a zoo this place is, I think, in the future, the bosses will be a little more tolerant of our programmer’s quirks.
Today, one of the girls called me for a price on something one of their husbands wanted, and didn’t like it, so one of the other girls called the boss and got the price she wanted, (They have him so wrapped).
This doesn’t bother me, the truth is, if it were up to me, I’d have given it to him.
What bothers me, is that they think I’m stupid, rather than tell me, they changed to spanish, they warned the husband and his friend, when they saw me coming, they shut down the screen, that showed the sale, and they were too stupid to pull the receipt off the printer.
The end result of this silliness is, that, no matter what I say, every time one of their friends wants something, they’ll call the boss, to get a better price.
And people ask me why I don’t socialize more with the people I work with.