Thoughts 27 Dec 2005 10:07 pm
Shipping
I was expecting a package that was shipped via DHL.
They made one attempt and then evedently left it at the office. The slip they left on my door said I could pick it up at the address on the back, which was blank.
DHL has a web site that said it was going to be delivered “next business day”, the people I talked to on the phone swore it would be delivered “next business day”.
Well, after the long xmas weekend they shipped it back, stating that it had been refused by the recipient.
There’s a reason they’re used by First Data, DHL was the low bidder for the contract, and you get what you pay for.
Back in the day, I ran package stores, shipping, mail boxes and a contract station for the Post Office. We gave up on DHL and Airborne because Fedex and UPS were more efficient / cost effective, three guesses who merged.
It’s strange, but out of the thousands of packages I’ve shipped over the years, I’ve never had Fedex lose one, while it would appear that the people over at DHL are incapable of completing the simplest of tasks, you know, like keeping track of the packages they’re supposed to deliver.
I was told at 7:30 this morning that the supervisor for the Henderson office would call me within the hour, it’s now 2:06 and I haven’t heard a sound. I didn’t really expect to, after all, what are they going to say? “Hey our TV ads are bogus, because we can’t be bothered making an extra trip, much less doing what we told you we’d do”. They will never admit that this is their fault, everyone will get their bonus and not one of them will feel bad about their give-a-shit attitude.
I looked in the phonebook and there’s no street address for DHL, and if you complain they send an e-mail to the supervisor to have him call you back, yea-right, if I ran and operation like that, I wouldn’t want anyone to know where I worked either.
I repeat, I use Fedex, whatever happens they can at least tell you where the hell your package is.